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Questions? Submit a ticket or visit our Help Center.

Why was I charged?

Your subscription to MediaFire is subject to our Terms of Payment.

To see details specific to your account, you must first log in.

Who is MediaFire?

MediaFire is an online storage and collaboration company focused on providing people with a complete and easy-to-use solution for managing their digital stuff online.

Available for iPhone, Android, and Web, MediaFire offers online storage solutions to more than 150 million people. Use MediaFire to quickly and securely store, organize and transfer data in the cloud.

If you would like to learn more about our services, please visit

Why are you charging me?

All paid subscriptions are recurring. If you are seeing a charge you did not expect, it may be for a previously created account. Located below is an option to enter your email address. This will check to see if we have an account associated with it. If you’ve recently visited us, your account information may automatically appear:

If you are uncertain if you have a MediaFire account, enter your email address and we’ll check to see if we have you in our records. If we find your email, we’ll send you a link to the password reset page. If you’re having trouble recovering your password, please Submit a Ticket.

Did your account automatically appear? If so, you may access your account anytime.

Did you enter your email address? If so and we’re able to find an account, a password reset is required and we have sent you an email with instructions detailing how to reset your password.

Have you asked your family members or business partners if they’ve created an account? Perhaps they’re using our service.

Have more questions?

Still have questions regarding your MediaFire account or a charge appearing on your bank statement? We want to help! Please Submit a Ticket; Customer Support is available Monday through Friday, 8 am to 5 pm CST.

How do I cancel my account?

Canceling an account is easy and you may cancel your account anytime. Here are two ways to cancel your account:

1st Way

  • Once logged into your account, click the circular icon located next to your name near the top left of your window.
  • After clicking on it, a drop down menu will appear. Click on “Account settings”. This navigates you to your account settings page.
  • Next, click "Account and Billing". This will display your account information.
  • Located to left of your account information is a menu. There you’ll find "Cancel Subscription."

2nd Way

Contact Customer Support by submitting a ticket.

Canceling the subscription will prevent future charges and will cancel the current subscription from automatically renewing. This will result in your account being downgraded to a free subscription at the end of the current subscription.

Can I get a refund?

MediaFire offers a 30-Day Money Back Guarantee. Refunds are not automatic. To check your eligibility, please contact us at Other refund requests are considered on a case-by-case basis.